I was wondering how you guys had dealt with call-centre agents in telecommute. We do have many people logging in through our VPN everyday but they aren't all day on phone calls.
Now call-centre agents are on the phone all day and while telecommuting, some have audio quality problem or VPN drop and even though I see that there is no problem on our side, they challenge my assertion that the problem is either on their network or with their ISP connection.
I did create a policy that they should always be wired to avoid WIFI signal problems and be the only user of the internet connection but I cannot verify that they indeed are. I was thinking of disabling the WIFI in the computers BIOS to make sure they are hardwired but the problems could still be with the ISP connections or with an unknown equipment overloading the bandwidth.
So how did you guys deal with call-centre telecommute? Is it forbidden for quality purpose?
Please help.
Thanks!
I didn't find the right solution from the Internet.